In Part 2 of How to Revive Your Restaurant After a Bad Year, we focus on the food you’re serving to customers. To achieve exceptional customer experiences, you need to consistently serve hot, fresh food at every location, every day. Shifting Your Focus to Food...
The goal of every restaurant or retail store manager is to have a store full of independent, competent employees. These employees know where to go for answers, how to handle unique situations, and can solve problems on the fly. In a perfect world, employees would...
When it comes to improving employee accountability, there’s few measures better than the cleanliness of your store. As consumers, we often assess a restaurant’s entire operation based on how clean the dining room and bathrooms are. When you walk into a...
Multi-location restaurant owners have different concerns than a single-unit owner. Of course, they still want to cover the fundamentals to ensure profitable stores, but they also need to guarantee the same, great customer experience across several locations....
“It no longer takes two people to complete food safety checks in our stores.” – Chris Majeris, 40 Location Food Safety Consultant, McDonald’s Southeast U.S. Accountability for Food Safety Chris Majeris is the Food Safety Consultant for 40 McDonald’s...
If you haven’t worked inside a restaurant firsthand, it’s likely you’ve seen one that was understaffed. Things are a bit erratic. Employees are walking by at an uncomfortable pace, and the host is making polite excuses like, “We’re missing a couple people today,” or,...
